How to engage with posts?

How to engage with posts?

Roles: Primary Admin, Admin, Manager, Learner

Description: In this article, you will learn how to start a discussion in a forum, and how to comment, reply, like, save, share, and flag posts. Forums let people ask questions and share what they know.

Benefits:

  • Answers from peers: Ask a question and get help from colleagues, not only from trainers.
  • Conversations next to the content: Post in the forum of a course, learning path, or event, or in a general forum.
  • Easy to revisit: Save posts and find them again later under your activity.

Note: Forums are available when Social Learning is turned on for your organization.

Where to find forums

  • General forums: Go to Engagement > Forums in the top navigation menu and open a forum. The Posts tab on the same page lists recent posts from forums and trainings.
  • Training forums: Open a course or learning path and select its Forum tab. Events can have a forum too.

Forum page with the Add a post button above the list of posts

Step by step: create a post

  1. Go to Engagement > Forums and open the forum you want.
  2. Click Add a post.
  3. In the Create a new Post window, enter your question or topic in the What do you want to talk about? box. You can use up to 200 characters.
  4. If you want to add detail, click Add Description. Use the toolbar for numbered lists, bulleted lists, emojis, and attachments. The description can be up to 3000 characters.
  5. Click Add Post.

Create a new Post window with What do you want to talk about, Add Description, Add Poll, and Add Post

Description editor with buttons for numbered lists, bulleted lists, emojis, and attachments

To ask a poll question instead, see Polls on Social Learning.

Step by step: comment, reply, like, and save

  1. Open a post by clicking its title.
  2. To like the post, click the heart icon. To save it for later, click the bookmark icon.
  3. To comment, type your comment in the Add a comment box and submit it.
  4. To answer a comment, click reply under it.
  5. To get someone's attention, type @ and then their name. The person gets a notification.

Note: You can edit your own posts and comments.

Post page with the like, reply, and bookmark icons, the Add a comment box, and comments with reply links

Share or flag a post

Use the three-dot menu at the top of a post.

Option What it does
Share Post (admins) Opens a window with two links to copy: one for other admins and managers, and one for learners. Send the link that matches the people you are sharing with, so it opens for them.
Copy Link (learners) Copies the link to the post.
Flag Reports a post or comment that breaks your organization's expectations. Admins are notified. A post flagged twice is hidden from learners.

Three-dot menu on a post in the admin view with Flag, Share Post, and Delete

Three-dot menu on a post in the learner view with Flag and Copy Link

Common questions

Where do I find posts I saved or liked?

As a learner, click your profile picture, select My Profile, and open the Activity tab. It has Post, Responses, Likes, Votes, and Saved sections. See How to keep track of my activities on social forums?.

How do I control the notifications I get about forums?

Click your profile picture, select Settings, and under Account Settings click Notifications. Use the Forum section. You can choose in-app and email notifications for likes, comments, replies, and mentions, then click Save.

Can I attach a file to a post?

Yes. Click Add Description, then use the attachment button in the editor toolbar.

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