How to change the password of a user?

How to change the password of a user?

Roles: Primary Admin, Admin

Description: In this article, you will learn how to set a new password for another user from their profile, and which roles you can do this for.

Benefits:

  • Fast recovery: Get a user back into their account without waiting on a support request.
  • Works without email: Set a password for users who cannot receive a reset email.
  • Clear permissions: Know exactly which roles you can change.

Step by step: change a user's password

  1. In the top navigation menu, click Company, then select People.
  2. Find the user. Use the search box if you need to.
  3. Hover over the user's card and click View Profile. In List view, you can click the user's name instead.
  4. Click the gear icon at the top of the card on the left side of the profile.
  5. Select Change password.
  6. Enter the new password in New Password, then enter it again in Confirm Password.
  7. Click Confirm.

Gear menu on a user profile with Edit Profile, Delete, Change password, and Reset Authentication

Change Password window with New Password, Confirm Password, and Confirm

Note: The window tells you that the user will be notified once the password is changed. The notice says the password changed. It does not give them the new password, so share it through a secure channel.

Note: Users without an email address on their profile cannot be notified. Tell them the new password yourself.

Which passwords you can change

Your role Passwords you can change
Primary Admin Admins, Managers, and Learners
Admin Managers and Learners
Manager None
Learner None

Nobody can change the Primary Admin's password from a profile. The Primary Admin changes their own password from Settings > Account Credentials. There, they enter their Current Password, then the new password in New Password and Confirm Password, and click Save.

Account Credentials page with Current Password, New Password, Confirm Password, and Save

Note: A person's password is shared across every branch or organization they belong to. If the user belongs to more than one, the new password applies to all of them.

Common questions

Can a user choose their own password instead?

Yes. They can select Forgot Password on the sign-in page and follow the link in the email they receive. See Forgot/Reset Password in Auzmor Learn.

Can I set a password for someone who has not accepted their invitation?

Yes. Users who have not accepted their invitation show a Pending tag on the People page. Admins can use Force Activate from the user's three-dot menu there. You set a password for the user as part of activating them, and they are asked to change it when they first sign in.

Three-dot menu of a Pending user with Edit, Delete, Force Activate, and Re-Invite

Why can't I change a password for a user?

Admins can change passwords only for Managers and Learners. Managers and Learners cannot change other users' passwords.

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