Changing Email/Username and Password of Users

Changing Email/Username and Password of Users

Roles: Primary Admin, Admin, Manager, Learner

Description: In this article, you will learn who can change a user's email, username, and password in Auzmor Learn, where to find these options, and which article to use for each task.

Benefits:

  • Clear permissions: See at a glance which roles can change which credentials.
  • The right path every time: Jump to the step-by-step article for the change you need.
  • Self-service options: Know what users can do on their own without an admin.

Who can change what

Role Other users' passwords Other users' email and username Own password
Primary Admin Admins, Managers, and Learners Admins, Managers, and Learners Yes
Admin Managers and Learners Managers and Learners Yes
Manager No No Yes
Learner No No Yes

Note: Nobody can change the Primary Admin's password for them. The Primary Admin changes their own password from Settings > Account Credentials.

Note: Email is read-only on a learner's own profile. A learner who needs a new email address asks an admin.

Where admins make the change

  1. In the top navigation menu, click Company, then select People.
  2. Hover over the user's card and click View Profile. In List view, you can click the user's name instead.
  3. To change a password, click the gear icon on the card at the left and select Change password.
  4. To change an email or username, hover over the Basic Details card and click the pencil icon at its top right, then click the pencil icon next to Username or Primary Email.

Gear menu on a user profile with Edit Profile, Delete, Change password, and Reset Authentication

Basic Details in edit mode with pencil icons next to Username and Primary Email

For the full steps, see How to Change the Password of a User and How to Change the Email or Username of a User.

Changing your own password

Any user can change their own password.

  1. Click your profile picture in the top-right corner and select Settings.
  2. Under Account Settings, click Account Credentials.
  3. Enter your Current Password, your New Password, and the new password again in Confirm Password.
  4. Click Save.

Account Credentials page with Current Password, New Password, Confirm Password, and Save

In the mobile app, open your profile, select Security, then select Change Password.

If you cannot sign in, select Forgot Password on the sign-in page instead. See Forgot/Reset Password in Auzmor Learn.

Things to know

  • Shared across branches: A person's email and password are shared across every branch or organization they belong to. A change applies in all of them.
  • Single sign-on: If your organization uses single sign-on, users sign in through your identity provider, and Auzmor matches them by email. Keep the email in Auzmor the same as the one in your identity provider.
  • Users without an email: They cannot use Forgot Password. An admin sets a password for them from their profile.
  • Two-factor authentication: If a user loses access to their authenticator app, an admin can reset it so they can set it up again. See Resetting the Authentication for a User.

Common questions

Can a Manager reset a learner's password?

No. Only the Primary Admin and Admins can change another user's password.

Who can change an Admin's password?

Only the Primary Admin. Admins can change passwords only for Managers and Learners.

Can users sign in with a username instead of an email?

In the mobile app, yes. Users can enter either their email ID or their username. See Sign in to mobile app.

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