How to change email ID or username of a user?

How to change email ID or username of a user?

Roles: Primary Admin, Admin

Description: In this article, you will learn how to update the primary email or the username on another user's profile.

Benefits:

  • Fix mistakes fast: Correct a misspelled email or update it when someone changes address.
  • Keep sign-in working: Users sign in with their email or username, so an accurate record matters.
  • Clear permissions: Know which roles you can change.

Step by step: change a user's email or username

  1. In the top navigation menu, click Company, then select People.
  2. Find the user. Use the search box if you need to.
  3. Hover over the user's card and click View Profile. In List view, you can click the user's name instead.
  4. On the Basic Details tab, hover over the card and click the pencil icon at its top right.
  5. To change the email, click the pencil icon next to Primary Email, then enter the new address.
  6. To change the username, click the pencil icon next to Username, then enter the new username.
  7. Click Save Changes. To discard your edits, click Cancel instead.

People page with a user card showing the View Profile button

Basic Details tab with the pencil icon at the top right of the card

Basic Details in edit mode with pencil icons next to Username and Primary Email

Note: Primary Email is a required field. The user receives an email about the change.

After the change, the user signs in with the new email or username.

Which users you can change

Your role Email and username you can change
Primary Admin Admins, Managers, and Learners
Admin Managers and Learners
Manager None
Learner None

Learners cannot edit their own email. It stays read-only on their profile.

Note: A person's email is shared across every branch or organization they belong to. If the user belongs to more than one, the new email applies to all of them.

Common questions

What if my organization uses single sign-on?

Auzmor matches single sign-on users by email. Make sure the new email matches the one in your identity provider, or the user may not link to their existing profile.

Can a user change their own email?

Learners cannot. Email is read-only on a learner's own profile, so an admin makes the change.

Can I change many emails at once?

No. Bulk edit does not include email or username. Change them one user at a time.

Related articles